Cancellation & Refund Policy
We will try to find the best solutions for you.
The following Refund Policy is agreed to between Langur's Adventure and any Clients upon receipt of payment from Clients.
Please note the extract below does not form part of your contract with Langur's Adventure; it is provided here for information only: Langur's Adventure reserves the right to cancel a trip at any time. In the event that a trip is cancelled by Langur's Adventure, a refund will be given to the client(s) for the amount of the trip not undertaken. When possible, Langur's Adventure will provide a comparable activity or alternative date as an option to cancellation and refund any price difference. If the trip is cancelled by the client(s), Langur's Adventure will provide a refund according to when the trip was cancelled, as follows, based on trip price and excluding transaction fees already paid:
- More than 120 hours prior to scheduled commencement time of tour: 100% refund
- Between 72 – 120 hours prior to scheduled commencement time of tour: 50% refund
- Between 48 – 72 hours prior to scheduled commencement time of tour: 25% refund
- Less than 48 hours prior to scheduled commencement time of tour: 0% refund
+84 2253 887789
+84 9760 92935
No 224, Mot Thang Tu street,
Frequently Asked Questions
How is the Weather in Catba?
September to December
The best time to visit Cat Ba is from late September to November, when skies tend to be clear. Temperatures cool during the winter to 15-20 C, and an eerie mist settles over the karst limestone.
February to May
Rain is common during these months.
June to August
Rain continues into these months. Average temperature is 25 to 28 C, although temperatures often reach 30 C, with high humidity.
Although it is difficult to predict the weather on Cat Ba in the short term, some weather stations try anyway. Be aware that whether it says sunshine or rain, there are never any guarantees.
WHAT'S THE DIFFERENCE BETWEEN HA LONG BAY AND LAN HA BAY?
Lan Ha Bay is simply one area of the larger “Ha Long Bay region.” When referred to in this way, the HLB region includes Ha Long Bay, Lan Ha Bay, Cat Ba Island and Bai Tu Long Bay.Many tourists prefer Lan Ha Bay due to its peaceful waters and relaxed atmosphere. The landscape, beauty, and karst formations of Lan Ha Bay are just as stunning as those found in Ha Long Bay.Lan Ha Bay also offers more exposure to local fishing life, and you’re less likely to see as many tour boats and large ships passing though.
DO I NEED TO BOOK A TRIP IN ADVANCE?
Although booking in advance isn’t required, it can certainly be a good idea as trips tend to fill fast. In order to allow processing time, bookings must be submitted at least one week in advance of the trip requested and must be paid at least 48 hours prior to the start of your trip in order to reserve your place.Otherwise, you’re always welcome to come into our office on Cat Ba and book in person as long as we have space available. We’ll do our best to find an adventure for you!
DO YOU RUN BAY CRUISES AND SAILING TRIPS?
All of our trips are activity-based. We cruise through the bay on a large traditional Junk Boat to access our climbing and kayaking locations. In this sense, our trips include a cruise that takes you as far as an hour into Lan Ha Bay, giving a stunning introduction to the region. However, we do not run independent full-day cruises or sailing trips.
CAN I RENT A KAYAK WITHOUT A GUIDE?
No. Lan Ha Bay is an island maze, where changing tides close passages and thick mist can develop without warning. Even with a compass, it can be extremely difficult to navigate among islands. For this reason, all of our kayak trips are guided.
CAN YOU WORK WITH DIETARY RESTRICTIONS?
Yes! Let us know what you need and we will work with you.
WHAT FORMS OF CURRENCY DO YOU ACCEPT?
Vietnamese Dong, US Dollars, Mastercard and VISA.
DO YOU CANCEL TRIPS IF IT'S RAINING?
Our trips run every day, rain or shine, except in the event of hazardous weather such as typhoons. Because our climbing walls are sheltered, we can even climb when it’s raining!
WHAT IF I CAN'T SWIM?
We provide PFDs for every person on our trips!
WHERE DO I LEAVE MY GEAR WHILE I'M ON A TRIP?
If you’ve checked out of your hotel, feel free to stash your bags in our office while you’re on our trip for the day.If you’re on one of our overnights, we’ll lock up your gear when we close for the evening and have it waiting for you when you return to the island!
IS THERE A SAFE PLACE FOR ME TO STORE VALUABLES?
Yes. We have a safe in the office where we can lock up valuables such as cell phones, wallets and passports and guarantee their safety while you’re on our trips.
WHAT IF MY BUS LEAVES THE ISLAND BEFORE THE TRIP GETS BACK?
Let us know what your itinerary is, and we can probably work with you in order to arrange a modified excursion that will accommodate your travel plans.
FROM AND TO HANOI
Price: 280,000 VND to 310,000 VND (may fluctuate seasonally)
Duration: 4.5 Hours
DEPARTURES FROM HANOI TO CAT BA: 7:15 AM, 11:00 AM, 2:00 PM
DEPARTURES FROM CAT BA TO HANOI: 8:30 AM, 12:00 PM, 3:30 – 4:00 PM
Good Morning Cat Ba offers some nice conveniences such as picking you up and dropping you off at your hotel (anywhere in old quarter in Hanoi) and sometimes gives out water bottles and oreos to their passengers. If traveling from Cat Ba to Hanoi, GMCB will drop you off at your hotel/hostel area, arrange a location when booking a ticket.Once you arrive in Hai Phong, you will transfer onto a boat that will take you to Cai Vieng (the west harbor of Cat Ba island) and a minivan will take you to Cat Ba town. Understand that there will be 2 transfers on this journey, all on one ticket.CONTACT INFORMATIONTel: +84.4 39232324
Fax: +84.4 37475014
Hotline: +84 914607571
Hoang Long Bus/Boat/Bus Combo
Price: 170,000 – 250,000 VND (may fluctuate seasonally)
Duration: 4.5 hours (Hanoi to Cat Ba Town)
DEPARTURES FROM HANOI:
Winter: 7:20 AM, 11:20 AM
Summer: 5:20 AM*, 7:20 AM, 11:20 AM, 1:20 PM
DEPARTURES FROM CAT BA:
Winter: 9:15 AM, 1:15 PM
Summer: 9:15 AM, 1:15 PM, 3:15 PM (summer only)
Note: If you take the 5:20am bus, you may have to wait for the second speed boat, particularly in the low season. The company will not run the boat if there are only a few passengers.
The bus station from Hanoi to Cat Ba is located at: Nuoc Ngam Bus Station – No 1 Ngoc Hoi – Hoang Mai – Ha Noi
Contact Information / Phone: +84 0225 3920920 / Email: firstname.lastname@example.org / Website: www.hoanglongasia.com
If travelling from Hai Phong
From Cat Bi Airport, take a taxi (100,000 VND on the meter) or motorbike taxi (80,000 VND) to Ben Binh Harbor.Price: 180,000 VND
From Ben Binh Harbor, take either the Hydrofoil or the Hadeco boat (outlined below).
FASTEST FROM BEN BINH: HOANG YEN HYDROFOIL
Duration: 45 minutes to an hour
Departures from Hai Phong: 7:00 AM, 9:00 AM, 10:00AM, 1:00 PM, 3:00 PM, 4:00 PM
Departures from Cat Ba: 8:00 AM, 10:00, 1:00 PM, 2:10 PM, 4:00 PM
Price: 150,000 VND
Duration: 1.5 hours
Departures from Hai Phong: 7:00 AM, 8:00 AM, 10:00 AM, 1:00 PM, 3:00 PM, 4:00 PM
Departures from Cat Ba: 7:00 AM, 8:00 AM, 10:00 PM, 1:00 PM, 3:00 PM, 4:00 PM
Ben Binh Harbor
No 1 Ben Binh street, Hai Phong city, Vietnam
Be cautious of anyone at Ben Binh Harbour trying to sell you a trip to Cat Ba that doesn’t have a legitimate stand. You might be sold a ticket for a boat at another harbor. Don’t get on any buses from Ben Binh. Get on a boat.